1. Training & Support Centre
  2. Troubleshooting / Technical

How do I submit a support ticket?

How to submit a support ticket in TrustAds

The best way to raise a support ticket with us is to contact us via our Support Form or by dropping us an email to help@trustads.io.

Using the Support Form

If you're unsure about any of the fields in the support form, read on:

First name, last name, email

Complete your contact details, so we can easily identify existing customers to investigate your query.

Subject

The subject should be a short description of your issue or question you'd like to ask.

Support category

Select which category your query relates to, so we can ensure your ticket is directed to the best team member.

Details

The details should be any additional information you would like us to know, or a detailed description of your issue. If your issue relates to a particular ad account or Campaign, ensure to include this information here.

File Upload

If you need to provide an example of something you are seeing within TrustAds, or to show us a report from your Ads Manager, please include a screenshot here.

Getting in touch via email

If you are an existing customer, please email us using the email address connected to your TrustAds account.

Please include your question or short description of your issue as the subject line, with your detail included in the body of the email.

Please attach any screenshots relating to your concern (if required).

The more detail you're able to give us about your query or issue, the faster the process will be - so please include as much information as you can when submitting a ticket!

IMPORTANT

We do not have any visibility over your ad account reports. If your query relates to how something is appearing in Facebook or Snapchat ads manager, please ensure you send a screenshot.

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