How to renew an expired Facebook access token in TrustAds
Has your Facebook access token expired? This can happen if you change your Facebook password - when Facebook will automatically revoke access to all connected applications.
If you have active rules and your access token expires, it's crucial that you re-connect as soon as possible. Without access, rules cannot run on your connected ad accounts.
Here's how to grant access again:
1. Ensure you're logged into Facebook under the correct account
This is the account linked to your ad accounts that you signed up to TrustAds with.
2. Log in to TrustAds with your username and password
Don't try to log in with the 'Login with Facebook' button.
3. My Account > Settings > Integrations > Facebook
Click the Re-connect account button below your Facebook profile to reauthorise access.
You'll now be re-connected and your rules will resume running.